Useful Words and Phrases
compensation 補償、賠償 defective 有缺陷的
expenditure 支出、花費 indifferent 冷漠的
irritate 惹惱、激怒 maintenance 維修、保養
overcharge 對……索價過高 preferential 優惠的、優待的
privilege 特權、優待 proactive 積極主動的、先行一步的
a batch of 一批 corrective action 糾正措施
full inspection 全麵檢查 mounting height 安裝高度
regular customer 常客，老主顧
Useful Sentences
Make Complaints
1.I want to lodge/make a complaint.
我要投訴。
2.I’d like to complain about the delayed delivery of my order.
我要對你延遲發貨提出投訴。
3.I’m phoning to complain about your service.
我打電話是要對你們的服務提出投訴。
4.There is something wrong with the camera.
這個相機有些問題。
5.I’m not happy with the attitude of your sales clerk.
我對你們銷售人員的態度很不滿意。
6.I wonder what kind of service you are providing.
我想知道你們提供的是什麽服務。
7.Who should I contact to get a final decision on this matter？
這個問題我該聯係誰才能獲得最終解決？
Deal with Complaints
8.I’m sorry. This sort of thing doesn’t happen very often.
抱歉。這種情況並不常見。
9.I’m sorry，but complaints of this sort are very rare indeed.
抱歉，此類投訴確實不多見。
10.I’m terribly sorry for this. I’ll look into this matter right away.
對此我很抱歉。我會馬上調查這個問題。
11.I understand it fully. I’ll see to it immediately.
我充分理解。我會馬上著手處理。
12.We’re terribly sorry for upsetting you.
非常抱歉給您帶來了煩惱。
13.Sorry to have troubled you.
抱歉給您帶來麻煩。
14.I apologize for the inconvenience it has caused you.